First, be sure you are not using Internet Explorer as our uploader does not support that browser.
Second, make sure your package included an upload link or that you ordered one. The upload link is included with 4 and 7 camera packages and is an option with other packages. We'll be happy to add it for you if you'd like.
Third, we support .jpg, .png, .mov and .mp4 filetypes. Files up to 500mb each can be uploaded. If your files are larger, you'll need to send them in on flash drive. We'll include them in your project for $100/16GB.
Contact us if the uploader is not working for you and we'll figure out how to get your files.