It may appear that your reserve order (50%) is not being credited on your completion order. The reserve is a separate order in our system so it is not reflected in the completion.
It might appear that your total is too high if you included the Storymix Picks option. You do not need to select that option to get an edited video. It is for those who do not want to use our online Storyboard to pick the scenes used. The standard 'personalization' method is for you to use our easy drag and drop online Storyboard.
Feel free to contact us to work through this issue.