We do not offer refunds on any purchases. We are able to keep our costs low by automating much of the ordering process and maintaining a strict schedule on the cameras. We do offer a 100% money-back satisfaction guarantee. If after going through the editing process, you do not want the final video, we will refund your money (minus shipping costs) and delete all your clips and photos.
If the uploaded photos/videos have already been downloaded to your computer, a partial refund will be given to account for partial use of the WeddingMix service. Lack of usable content (unless it's due to our equipment) voids the guarantee. We will work with you as closely as possible to ensure you get plenty of great footage from your guests so that we can edit your video.