Shipping | Basic Questions

How Much is Shipping?
We charge a flat fee set at approximately what FedEx costs. There is a priority surcharge if you order less than two weeks before your wedding. All the ship...
Mon, 26 Jun, 2017 at 10:34 AM
Do You Ship to Canada?
Yes, we are actually the only video rental service that ships to Canada. We have had many Canadian couples use WeddingMix for their weddings. Just order and...
Mon, 5 Jan, 2015 at 3:59 PM
I live in Canada, Can I Use Your Services?
Yes, we are actually the only video app service that ships to Canada. We have had many Canadian couples use WeddingMix for their weddings. Because of custom...
Thu, 1 Jan, 2015 at 7:42 PM
Can you ship Internationally? For an international wedding?
We do have a few options to use WeddingMix for your international wedding. We've had couples all over the world use WeddingMix. If you have a guest f...
Sat, 14 May, 2016 at 5:24 AM
Where do you ship cameras?
We ship anywhere in the U.S. and Canada. Unfortunately, we do not ship cameras outside of those areas right now.  But, our WeddingMix App Only packa...
Mon, 5 Jan, 2015 at 4:09 PM
When do I receive my cameras?
Glad you're so excited to receive the cameras! Make sure to use the WeddingMix app in the meantime as well. You and your guests can download it for fre...
Wed, 11 Feb, 2015 at 5:25 AM
I'm Leaving For My Wedding Early, Can I Get The Cameras Sent Sooner?
Cameras are guaranteed to arrive by 6pm the day before the wedding. If you need your cameras sooner, please let us know and we'll see if special accomm...
Thu, 1 Jan, 2015 at 7:54 PM
I need to ship to my hotel or another location!
Cameras are guaranteed to arrive by 6pm the day before the wedding. If you need your cameras sooner, please let us know and we'll see if special accomm...
Sat, 6 Jun, 2015 at 8:08 AM
Where are my cameras?
To see if your cameras have been shipped already go to your project. Under My Account you will see Project Status. Your Project Status will read "Shipp...
Thu, 1 Jan, 2015 at 7:57 PM
Do you guarantee my media will not be lost or damaged in shipping?
No. Storymix Media cannot ensure shipping because we do not control how the media has been packaged nor do we control the actual shipping process.  We...
Fri, 16 Jan, 2015 at 3:45 PM