Troubleshooting

Disc Space Error on iPhone
A Disc Space Error appears when there is not enough free space on your phone for WeddingMix to work. To manage the storage on your device, go to SETTINGS-&...
Thu, 30 Jul, 2015 at 1:21 PM
Trouble with uploading videos from app
If you or any guests are having difficulty uploading files from the app it is very likely due to spotty wi-fi (or it might have just had a temporary issue)....
Fri, 31 Jul, 2015 at 7:50 AM
I uploaded video but it's not showing up in my project
No worries, we have lots of ways to get the videos.  First, figure out if they were shot on the app or imported from your camera roll. If imported fro...
Tue, 14 Jul, 2015 at 4:23 AM
My WeddingMix app is crashing!
Check if you have plenty of free space on your phone. If your phone's disk space is full and you are trying to import or record in the app, it will be ...
Thu, 30 Jul, 2015 at 12:59 PM
App overlay won't go away / camera won't allow videos or photos to be taken or won't allow import
The most common reason is that you are holding your phone incorrectly. The second most common for this is that Orientation Lock is a...
Fri, 31 Jul, 2015 at 7:53 AM
My WeddingMix App has disappeared!
If the app has “disappeared”, try running through the following steps to locate it: First, to make sure the WeddingMix App wasn’t accidentally delete...
Sun, 4 Jan, 2015 at 1:47 PM
I can't import to the WeddingMix app from my camera roll
You may also have an issue if your phone's storage is full. In that case, you'll need to delete photos/videos from your phone. For iOS d...
Thu, 30 Jul, 2015 at 1:18 PM
App Error - Please try uploading again
If you try to upload and your phone displays the message "Please try uploading again", that is most likely a connection issue. Your wifi or 4G sig...
Thu, 30 Jul, 2015 at 1:09 PM
iPhone - an internet connection is required to upload files
If a network - either wifi or data - is not reachable or is low enough quality that it is in effect unreachable then the message will appear. Thats the only...
Fri, 17 Jul, 2015 at 9:59 AM
Uploads taking a very long time on iPhone iOS app
To save battery life, iOS turns off apps every time the screen goes to sleep. This means your uploads get interrupted every time the screen goes dark. While...
Thu, 6 Aug, 2015 at 6:22 AM