Shipping | Basic Questions

How Much is Shipping?
We charge a flat fee set at approximately what FedEx costs (their prices depend on location). There is a priority handling and express shipping surcharge if...
Mon, 3 Feb, 2020 at 7:02 AM
Do You Ship to Canada?
Yes, we are actually the only video rental service that ships to Canada. We have had many Canadian couples use WeddingMix for their weddings. Just order and...
Sat, 14 Mar, 2020 at 5:31 AM
I live in Canada, Can I Use Your Services?
Yes, we are actually the only video app service that ships to Canada. We have had many Canadian couples use WeddingMix for their weddings. Because of custom...
Thu, 1 Jan, 2015 at 7:42 PM
Can you ship Internationally? For an international wedding?
We do have a few options to use WeddingMix for your international wedding. We've had couples all over the world use WeddingMix. If you have a guest f...
Sat, 14 Mar, 2020 at 5:38 AM
Where do you ship cameras?
We ship anywhere in the U.S. and Canada. Unfortunately, we do not ship equipment outside of those areas right now.  But, our Lens and Snap Happy package...
Sat, 14 Mar, 2020 at 5:41 AM
When do I receive my rental equipment or cameras?
Glad you're so excited to receive the equipment! Make sure to use the WeddingMix app in the meantime as well. You and your guests can download it for f...
Sat, 14 Mar, 2020 at 5:43 AM
I'm Leaving For My Wedding Early, Can I Get The Cameras Sent Sooner?
Cameras are guaranteed to arrive by 6pm the day before the wedding. If you need your cameras sooner, please let us know and we'll see if special accomm...
Sat, 14 Mar, 2020 at 5:44 AM
I need to ship to my hotel or another location!
Equipment is guaranteed to arrive by 6pm the day before the wedding. If you need your equipment or cameras sooner, please let us know and we'll see if ...
Sat, 14 Mar, 2020 at 5:48 AM
Where are my cameras?
To see if your cameras have been shipped already go to your project. Under My Account you will see Project Status. Your Project Status will read "Shipp...
Thu, 1 Jan, 2015 at 7:57 PM
Do you guarantee my media will not be lost or damaged in shipping?
No. Storymix Media cannot ensure shipping because we do not control how the media has been packaged nor do we control the actual shipping process.  We provi...
Sat, 14 Mar, 2020 at 5:54 AM