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Knowledge base
WeddingMix Basics
What is WeddingMix?
8
How does WeddingMix work?
How does WeddingMix work with the rented cameras?
App only vs renting cameras?
Can I Use WeddingMix for a Destination Wedding?
Does WeddingMix Work for a Multi-Day Event Like an Indian or SouthAsian Wedding?
View all 8
Packages | Questions
12
What comes with the Snap Happy package?
What comes with the Panorama package?
What does a Full Length Feature Video look like?
Does my package come with an edited video?
How long will we have the cameras?
View all 12
Packages | Add-ons & Options
13
What is Storymix Picks?
What is the Upload Link?
What is the HD Online Gallery?
What is the Custom Editing Style?
How do I Share my HD Online Gallery?
View all 13
The Ordering Process | From start-to-finish
16
I am confused by the process. Where do I start?
How does reserving my wedding date work?
When Should I Reserve a Package?
What is the Priority charge in the Ordering System?
How do I pay the completion?
View all 16
Timeline of WeddingMix package
2
Timeline of WeddingMix Snap Happy Package
Timeline of WeddingMix Panorama package
Shipping | Basic Questions
12
How Much is Shipping?
Do You Ship to Canada?
I live in Canada, Can I Use Your Services?
Can you ship Internationally? For an international wedding?
Where do you ship cameras?
View all 12
Why Wedding Mix?
11
Why WeddingMix? Why not Wedit?
Why WeddingMix? Why not WedFlik?
Why WeddingMix? Why not Weddeo?
Why WeddingMix? Why not Flipahit?
Why WeddingMix? Why not iDoCam?
View all 11
The WeddingMix App
What is the WeddingMix App ?
5
What is the WeddingMix App?
How long can I add to my account or have access to the app?
When can I start using the app?
Can I use the app before paying the balance?
Do I Need Wifi To Use the WeddingMix App?
How To
11
What is the WeddingMix App?
How to Add or Update a Custom Shot List?
How Can I Customize the Photo in the App?
WeddingMix Tablecard Template
WeddingMix Email Template to send to guests about your app
View all 11
FAQs
9
Where is the app code?
How long is the app active? How long can guests upload?
Is the WeddingMix app for iOS?
Can I use my iPad or iPod touch?
Is there an Android version of the WeddingMix app?
View all 9
Troubleshooting
12
Disc Space Error on iPhone
Trouble with uploading videos from app
I uploaded video but it's not showing up in my project
My WeddingMix app is crashing!
App overlay won't go away / camera won't allow videos or photos to be taken or won't allow import
View all 12
Before your big day
The WeddingMix Dashboard
2
How do I change my password?
My project is stuck on the ordering page! But, I paid my reservation/completion.
The WeddingMix App | Preparing your guests
5
An email template to send to your guests so they download the WeddingMix app before your wedding
Capture those pre-wedding moments!
A downloadable app guide to help your friends and family download and use the app
Free printable tablecard template
Printable Tablecards to Share Your QR Code
Cameras | How to's, Tips, & Tricks
5
How to capture the best sound
How to get better video in low light
Instructions for GoPro rental video camera
Instructions for wireless mic (microphone)
Printable Instructions and Video Tutorial for Pro Camera
Cameras & Equipment| FAQ
16
Will WeddingMix cameras fit on a traditional tripod?
Do the cameras have a zoom feature on them?
Are the cameras rechargeable? Or do they come with batteries?
How much video do the cameras take?
How good are the cameras with sound?
View all 16
During the big day
WeddingMix App | Troubleshooting
5
Disc Space Error on iPhone
My WeddingMix App has disappeared!
My WeddingMix app is crashing!
App overlay won't go away / camera won't allow videos or photos to be taken
This app does not have access to your photos or videos or won't save photos
Cameras | Troubleshooting
1
I have a dead battery
After the big day
Uploading photos & video to your project
9
How do I upload videos through the WeddingMix app?
How long does it take for the footage from the guests to make it to the storyboard?
How long do I have to upload photos and video to my project?
How do I get my photos and videos out of iPhoto on a Mac?
Where is the Web Upload Link URL?
View all 9
The Highlight Video | Process & FAQs
5
What is a highlight?
When is the highlight video created?
How can I download my highlight from YouTube?
Ugh! I don't like something about my highlight video!
Can I still upload? I thought I had 6 months for my video.
Storymix Picks | Who, What, Etc
3
Can you pick my scenes? Can I upgrade to have Storymix do all the editing?
Can I add more footage after the editing has begun?
How long will it take get my video?
Return Shipping
2
I can't find my return shipper?
Do you guarantee my media will not be lost or damaged in shipping?
The Video Editing Process
Uploading | How to and FAQ's
4
Can I add footage from another device?
How long does it take for the footage from the guests to make it to the storyboard?
Can I upload videos or photos to a project from the website?
How long do I have to upload photos and video to my project?
Editing | How to and FAQ's
15
How do I use the Storyboard?
How do I use photos in the Storyboard?
How long do I have to submit my Storyboard?
Can I change my editing style?
Can You Fix Sideways, Upside Down Videos?
View all 15
Storymix Picks | How to and FAQ's
4
Can you pick my scenes? Can I upgrade to have Storymix do all the editing?
How do I get what I want if Storymix editors are picking the scenes?
Can I add more footage after the editing has begun?
Can I add more footage after the editing has begun?
Editing | After submitting the Storyboard
3
What happens after I submit my Storyboard?
I have approved the final edit why haven't I received my dvd?
How do I download feature edit?